By doing any online transaction on our website (as permitted by this User Agreement/terms and Conditions), You indicate that You agree to be bound by all of the terms and conditions of this User Agreement, and that You accept this User Agreement

(“hereinafter to be referred as Agreement”).

The parties to this Agreement acknowledge that any website is not a Party to this Agreement and is not bound by any provisions or obligations with regards to the products, such as warranty, liability, maintenance, and support thereof. Star Sewing Machines Trading LLC, not website, is solely responsible for the products.

All rights not expressly granted to You are reserved.


  •  “Website” means the official website of Star Sewing Machines Trading LLC i.e. starsew.com
  •  “Star Sewing Machines Trading LLC“, “we“, “us”, “our“, “website”, means the

Company registered as Star Sewing Machines Trading LLC and the website that belongs to Star Sewing machines Trading LLC

  1. c) “Star Sewing Machines Trading LLC Products” means the products listed by the company on website of ” Star Sewing machines Trading LLC”, the Site “www.starsew.com”
  2. d) “Content” means all content, such as text, photos, audio, video, or other materials and information, that Star Sewing Machines Trading LLC publishes on its website.
  3. f) “Customer” means a person that purchases the products of Star Sewing Machines Trading LLC through our Platform.
  4. g) “Seller” means Star Sewing Machines Trading LLC

The Website

Website of Star Sewing Machines Trading LLC is an online platform made live on worldwide web which;

  • Give information regarding our company,
  • Lists details of products and services being offered
  • Gives access to online shopping facility of our selected products
  • Provide details of our products
  • Given contact details


  1. a) The website is an online business Platform, where the users including the prospective buyers

,use the website for availing any of the services list in preceding paragraph.

It is to be noted that the website is not a direct party to the Agreements made between the buyer and  the seller, rather it is a medium of connecting both the parties with each other. The website does not directly control the way products / services will be provided by the seller or availed by the buyer.

Furthermore, the website disclaims all liability in this regard to the maximum extent permitted by law.. The buyer further agrees that the relationship of the buyer and the seller is that of an independent parties and not of an employee, partner, or Joint Venture.


  • a) You are given access to the product information and right to purchase and use the products listed on the website
  • b) You may not copy the product or portions thereof.
  • c)You may store copies of brochers and catalogues or pictures of the machines listed on website however no alteration shall be made to the downloaded content in way that it may be construed or presented as owned or designed by the user of such data, catalogue or picture.
  • d) Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.
  • e) The website reserves the right to modify the terms and conditions.

The seller undertakes to:

  • a) As agreed by the Parties to provide products / services to the buyer in accordance with the terms of this Agreement.
  • b) Use confidential information about the buyer only for the learning process, not to transfer or show it to third parties.
  • c) Timely provide the buyer with the necessary user information materials.
  • d) Give oral operational training to the buyer if required.
  • e) It is agreed by the seller that he shall provide the products / services in a smooth way as per standard industrial norms
  • f) In case the seller is unable to provide the product / services under this Agreement, they shall promptly notify the buyer about the circumstances.
  • g) The seller shall complete the entire transaction that has been accepted by them.
  • h) The seller undertakes to honor all warranty claims as per standard warranty terms communicated and agreed between buyer and seller.
  1. a) The platform attempts to keep the website updated so that it gives the latest information about the products and services being offered. You are not granted rights to claim such an update.
  2. c) The Platform reserves the right to modify the technical specifications as it sees appropriate at any time.

The seller follows standard UAE laws relating to refunds / exchange of the products sold online.  Notwithstanding anything contained anywhere, following conditions shall be fulfilled to exchange or return the products:

  • The product has not been modified, tempered with or repaired from outsider.
  • The product does not bear any visible sign of usage, wear and tear or damage
  • There is no warranty for electronic parts of the products
  • Specialized machines can not be returned exchanged once sold
  • Consumable parts cannot be returned or exchanges once sold
  • Product will be returned only if it does not perform the same function as advertised on its catalogue
  • Seller will not refud the cost of shipment nor bear the cost to bring back the product to its warehouse. This shall be sole responsibility of the buyer

The seller will provide maintenance and support services for the products sold for any manufacturing defects free of charge during warranty period and for a fee after expiry of warranty period. However buyer will have to bring the product to sellers office at his own expense.


Star Sewing Machines takes no accountability or responsibility for any damages caused due to breakdown of machines during operations. Customer should follow operation manuals and put necessary safety measures to avoid any accident or injury during machines operations. You are aware that in case of alterations or manipulations of the products, warranty will become void.


The supplier warrants to cover manufacturing defects for one year from date of supply of products if operated as described in the user documentation.

No warranty is provided for electrical parts of machines, or for the machines / products that has been unauthorized modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties,

You are required to inspect the product immediately after installing it and notify Star Sewing Machines Trading LLC about issues discovered without delay by e-mail. The defect report will be taken into consideration and further investigated if it has been mailed within a period of two (2) days after discovery. Machines will be considered of being normal condition if no such defect is highlighted by buyer at the time of purchase / installation.

Buyer will be responsible to bring the machines to our office for repairing / warranty claims etc. on its own expense which will not be reimbursed whatsoever.


All transactions and agreements between buyer and seller will be governed by the laws of the United Arab Emirates excluding its conflicts of law rules.


You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: Use of our products, Breach of these Terms of Use, Any breach of your representations and warranties set forth in these Terms of Use, Your violation of the rights of a third party, including but not limited to intellectual property rights, or Any overt harmful act toward any other user of the product.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

  • a) If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.
  • b) Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.


For general inquiries, complaints, question or claims concerning the products, please contact:

Email:                                    star@starsew.com

Address:                              Plot 242-258, Street4b, Al Qusais Isdustrial Area- 1, Dubai-UAE

Phone Number:            +971 4 2679444